HubSpot Support

Overview

If something isn't covered in these docs, we're happy to help.

Before you write in

A quick self-check resolves most HubSpot issues:

1. In Steve, confirm Settings → HubSpot shows the green Connected to HubSpot alert.
2. Confirm you're a Steve organization manager and your role isn't Individual Sales.
3. Confirm the connected HubSpot user can install apps and manage deal properties in the portal.
4. Check the HubSpot dashboard for the amber banners — "New Steve fields need to be created" and "Re-integrate to enable deal activity notes" each have a one-click fix.
5. Open Field Mapping and confirm the Configuration Status card shows six green checks.
6. Click Sync HubSpot Data in the deals table, wait a minute, then Refetch.
7. Skim Troubleshooting and the FAQ.

Contact us

Privacy Policy and Terms and Conditions are linked in the footer of the Steve app at app.hiresteve.ai.

What to include in your message

To get a fast answer, tell us:

• Your Steve organization name and your HubSpot portal ID
• Whether the connecting HubSpot user is a super admin, and whether they can create deal properties
• The exact error message shown in Steve, word for word
• Which page it happened on — Settings, Field Setup Instructions, Field Mapping, the deals table, or Deal Analysis
• An example deal that should have synced — its name and roughly when it was last modified in HubSpot
• A screenshot of the screen showing the problem

Data deletion requests

To have all HubSpot-derived data permanently erased from Steve, email tech@hiresteve.ai from an organization manager's address with the subject "HubSpot data deletion request", including your Steve organization name and HubSpot portal ID. Requests are processed within 30 days, and we confirm by email once complete. See Disconnecting HubSpot for what is deleted automatically.

Next Steps

• Troubleshooting — symptom-by-symptom fixes.
• FAQ — quick answers.
• Overview — back to the top of the HubSpot section.