Zoom RA Support

Overview

If something isn't covered in these docs, we're happy to help.

Before you write in

A quick self-check resolves most Zoom Revenue Accelerator issues:

1. Confirm the Zoom account has an active ZRA subscription and that the relevant reps have licenses. This is the cause of most empty imports.
2. Confirm Cloud Recording and Audio Transcription are enabled on the Zoom account.
3. In the Steve app at app.hiresteve.ai, confirm Settings → Call Recording → Zoom RA shows Connected as your email with a green dot.
4. Try deleting the connection and connecting again — ideally as a Zoom account admin.
5. Skim Troubleshooting and the FAQ.

Contact us

Privacy Policy and Terms and Conditions are linked in the footer of the Steve app at app.hiresteve.ai.

What to include in your message

To get a fast answer, tell us:

• Your Steve organization name and the Zoom account email that's connected
• Whether the Zoom account has an active Revenue Accelerator subscription, and roughly how many licensed users
• Which Zoom account was used to connect, and whether it's a Zoom account admin
• The exact error message shown in Steve, word for word
• An example call that should have imported — its topic and roughly when it took place
• A screenshot of the Zoom RA settings card or the Sales Calls page

Data deletion requests

To have all Zoom-derived data permanently erased from Steve, email tech@hiresteve.ai from an organization manager's address with the subject "Zoom data deletion request". Requests are processed within 30 days, and we confirm by email once complete. See Removing the App for what is deleted automatically.

Next Steps

• Troubleshooting — symptom-by-symptom fixes.
• FAQ — quick answers.
• Overview — back to the top of the Zoom RA section.